Help center

To place an order, simply send a request for quote (RFQ) through our website or contact us directly with your product specifications. We will guide you through the entire process, from sample testing to final shipment.

Yes, JiuJu specializes in providing customized adhesive and thermal solutions tailored to your specific needs. Our team will work with you to create the best solution for your unique applications.

We offer a 1-year warranty on all products. If there are any quality issues, we will replace the product at no cost. Our technical support team is always available to assist with any concerns during product use.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery. If you have any issues, feel free to contact our customer support team.

Our team can help you assess your thermal management needs based on your application. Factors such as operating temperature, power output, and space constraints are considered to recommend the best thermal solution for you.

Yes, we offer custom adhesive solutions tailored to your specific needs. Our experts will work with you to develop adhesives with the right bonding strength, curing time, and environmental resistance for your applications.

Absolutely! We encourage customers to test our products before committing to large orders. Simply request samples through our Contact Us form, and we’ll ship them to you for evaluation.

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At JiuJu, we offer customized solutions for adhesives, tapes, heat sinks, and thermal materials to meet your specific requirements. Whether it’s a unique adhesive formulation, special size requirements for tapes, or tailored thermal conductivity properties, we provide full customization options. Contact our team to discuss your project’s needs, and we’ll work with you to develop the ideal solution.

We offer 24/7 technical support for all our products. Our team of experts is available to assist you with:

• Product installation and setup
• Troubleshooting and problem-solving
• Customization advice
• Performance optimization and usage tips

For immediate assistance, you can reach our technical support team via email or phone, or schedule a video consultation for more in-depth help.

Yes, we specialize in custom solutions for adhesives, tapes, heat sinks, and thermally conductive materials. Whether you need a specific material formulation, size, or performance specification, our R&D and technical teams will work closely with you to develop a product that meets your exact requirements. Contact our team to discuss your project needs and receive a custom solution.

We provide free samples for most of our products so that you can test their performance before making a bulk purchase. To request a sample:

• Step 1: Contact our sales team with your product requirements.
• Step 2: We’ll arrange to ship the samples to you for testing.
• Step 3: After testing, you can place an order based on your findings.

Sample availability may vary depending on the product, so please reach out for details.

Absolutely! We offer consulting and training services to help you get the most from our products. Our training programs cover product installation, maintenance, and optimization for performance. Consulting services are available for large-scale projects, where we can provide technical advice and project management support to ensure your solution is implemented efficiently.

We accept a variety of payment methods to accommodate our global customers, including:

• Bank Transfer (T/T)
• Credit Cards (Visa, MasterCard)
• PayPal
• Letter of Credit (L/C) If you require a different payment method, please contact our finance team to discuss options.

For large or bulk orders, we offer flexible payment terms on a case-by-case basis. Typically, for such orders, we require a percentage of the payment upfront, and the remaining balance can be settled upon delivery. Contact our sales team to discuss a payment plan that suits your needs.

Yes, we offer credit terms for long-term customers and partners. Once approved, you may be eligible for a net-30 or net-60 payment term. To apply for credit, please contact our finance department to start the approval process.

For international payments, your bank or financial institution may charge a transaction or conversion fee, depending on the payment method and currency used. JiuJu does not charge any additional transaction fees on our end.

We offer a variety of shipping options depending on your location and order size, including:

• Air Freight for urgent or lightweight shipments.
• Sea Freight for bulk and heavy shipments.
• Express Shipping via DHL, FedEx, UPS, and other major couriers for smaller packages and fast delivery. You can choose the most suitable option at checkout, or contact us for recommendations based on your order.

At JiuJu, we strive to process and ship your order as quickly as possible. Generally, you can expect your order to be shipped within 5 to 10 business days after confirmation. Delivery times may vary based on your location and the shipping method selected at checkout. For more specific information about your order’s estimated delivery date, please feel free to contact our customer service team. We’re here to assist you and ensure your experience is seamless!

Yes, we ship our products worldwide. Whether you’re in North America, Europe, Asia, or elsewhere, we can arrange shipping to your location. International customers may be responsible for any customs duties, taxes, or import fees, depending on local regulations.

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor your shipment on the carrier’s website. For larger orders shipped by air or sea freight, you may also receive a Bill of Lading or other documentation to track the shipment.